This is a common statement from businesses who are resistant to working with an outsourcing vendor: “I’m just managing a small business, I don’t need to outsource because my team and I can handle our admin and other operations on top of their main responsibilities.” The resistance to outsourcing can come from fresh start-ups to larger companies. Many business owners do not consider how much business process outsourcing can reduce their expenses and simplify their business operations. Many think that they and their team have all of the skills needed to grow their companies. Some do not seriously consider working with a vendor to offload some of their operational burdens, which would ultimately give them more energy to focus on their core competencies. Whether it’s hiring a virtual assistant for admin tasks or deploying a whole team for customer support or back office operations, working with an outsourcing vendor can take a load off of your shoulders.
Now think again. You don’t need to juggle everything on your own. Outsourcing could be just what you need to grow your business, providing benefits that you would have never imagined.
So you may have a few questions on your mind: Why outsource, what should I outsource, and when should I outsource? We can help you figure this out!
Maximize Competencies and Productivity
Wouldn’t it be great if we could hire team members who could do it all? Even if your employees graduated from prestigious universities with flying colors, it would be hard to find someone who is a jack of all trades. No one single staff member can wear all hats, as much as they may try. Some may be excellent in dealing with computer software development tasks, but they may not possess customer support skills that require patience and empathetic communication. Your time can be better spent by maximizing the competencies of your team by offloading important tasks to an outsourcing company. This way, your team can focus on what they specialize on to grow your business. Why not channel your staff’s energy to more significant priorities rather than asking them to multitask? Why not outsource and let someone do it for your company? Outsourcing solves this concern by giving you the balance of delivering the expected services to your clients while also not taking time to address your customer’s needs.
You may actually be a jack-of-all trades, but you probably have to handle tasks that might not be in line with your field of expertise – or you might need to handle tasks that you just don’t feel like doing.
Alfonso Sorio, who’s business provides software training solutions, says “I really want to make sure that we have good engagement on social media, but it’s hard to get to it in a given day. It’s a priority, but sometimes it falls to the wayside.”
Though he sees the significant impacts of direct engagement with others on social media, he has a hard time doing it himself with frequency. “I decided to outsource my social media engagement so I can delegate these tasks to a team who will carry things out, provide weekly progress to me, and coordinates with my team,”
“How could you know my business better than myself?” – It’s another common statement from proud business owners. No one will know your business better than you, but you can find outsourcing vendors, like Process Ninjas, who can be trained to handle things with your vision of how they should be handled. Furthermore, an outsourcing vendor can apply best practices that were learned from other operations to yours. If you know how to delegate, you can reach a higher level of productivity with an outsourcing partner.
“Outsourcing a virtual assistant (VA) made my workload lighter and I was able to focus on reaching our business targets instead of spending my time answering emails, coordinating meeting schedules, and doing all of my admin tasks,” says Carol Shanning, who runs an organic cosmetics retailer.
Indeed, delegating the tasks that can be done by someone else will save your energy. This focus and energy are channeled to tasks that need more of your skillset and can create a bigger impact on the company when you can spend more time on them. Outsourcing allows highly competent professionals to work smarter and contribute their ideas to your business. You can strategically deploy your expertise and competencies in the other aspects of the company, which provides unparalleled benefits.
Small to medium sized businesses should all seriously consider outsourcing at some point. Deploying only one virtual assistant can open avenues that you may not have been able to pursue had you not offloaded essential, but ancillary tasks. Imagine what you could do if you outsourced employees for customer support, web design and social media moderation.
Let Process Ninjas take care of your back office and administrative tasks. You can outsource a range of different operations to reduce your stress levels. We can deploy high quality virtual assistants, team managers and customer support associates who will simplify your life and manage these tasks efficiently.
Trust us and apply our expertise to scale your business easily. We can increase your online presence and engage your audience, provide game support, data entry, 24/7 social media and moderation, and provide community management.
How much can you save by outsourcing with us? This might be your next question.
You can save on your operational costs with outsourcing.
Cost-saving Benefits on Resources
Resource management can deal with both the tangible and the intangible, and it’s often a tough job for business owners. There are always financial implications that owners must consider before deciding on operational changes that could have any number of different impacts. Outsourcing some of your operations to the Philippines will most definitely reduce the cost that your company pays for that type of service. When you outsource with a service vendor, you have clear rates that encompass onboarding, HR, payroll taxes, insurance, and benefits for employees.
If you outsource some of your tasks, would you need a large office space to house your core team? How much could you save on utilities and equipment maintenance? When you leverage outsourcing, you can save money on rent too.
Undoubtedly, all of the savings you have from reduced overhead allows you to offer more competitive pricing to your customers and, hopefully, increase your profit margins.
Flexibility
At Process Ninjas, flexibility is a priority alongside quality services and client satisfaction. Whether it is a long-term, project based, special deployment or 24/7 support, we strive to be flexible to accommodate and adapt to the specific needs of our partners. We can even build a team for you that will address a specific task that you need to take care of. If you need to better engage with your customers through support or social media, we can bring a human touch that can create the right relationship between you and your audience!
How do you manage providing support for different time zones? You may have enough people on your team, but how many people would be able to work overnight or in the evenings? If you work with a vendor like Process Ninjas, it’s our business to provide 24/7 coverage. This is also what outsourcing does for you! Outsourcing partners can serve clients from different time zones. You sleep and we keep the business operations going.
Borderless Context and Globally Competent Employees
Professionals who have worked in 9-5 jobs can now see the benefits of working from home. Being able to work from home has enticed many people to rethink employment that requires them to be inside the office all of the time for work. This modality of working from home allows them to be with their loved ones even while working. Travelling whenever they can and working while on the road has become possible as long as there is internet connectivity to get work done when needed.
Hiring a professional from a rising country like the Philippines, will undoubtedly reduce your operating cost due to the lower cost of living in the Southeast Asian country. You’ll still get stellar service, at a fraction of the price. Through technology, professional social media platforms and online job sites have given employers the access to vet and hire employees remotely.
Whether you’re a fresh startup or small business, the right mix of team members from different parts of the world can contribute to your company’s growth. Each agent will bring the right approach and language skills that will target and connect with your clients from various parts of the world. The intercultural workforce composition will also turn your local business into a global one.
Streamlined Business Processes without Losing the Company Culture
Working with a vendor means you can establish the type of tone you want for the team you deploy. You choose what kind of culture you want to instill with the team. It’s the job of an outsourcing vendor to build a team based on your needs. Company culture is always retained because outsourcing vendors always evolve with their clients. Vendors like us aim to improve and streamline your current company processes while retaining the company branding and culture.
Outsourcing these services that you need means you can be as involved as you want with day-to-day operations. It’s your call. You always have a choice to either work closely with your outsourcing vendor or allow them to work autonomously. Choose which works best for you. Vendors are always flexible, and their goal is always to help you achieve your full potential while helping you lessen the unnecessary stress.
What do I outsource?
Tasks that are best outsourced are all across the spectrum: from tasks that can be delegated like repetitive or administrative work all the way to specialized skills and competencies. Repetitive tasks are still critical and they deal with the daily to monthly operations such as payroll administration, hiring and recruitment, customer support, and social media management.
Do you know how to utilize social media to market your company? Is there someone in the team who solely focuses on social media management and engagement? Let an outsourcing vendor like Process Ninjas do that for you.
When do I need to outsource?
Have you been thinking about outsourcing, but haven’t figured out the best time to do it in your growth cycle?
Have you been productive multitasking and handling all of the administrative work on top of your main responsibilities? Can you still manage people and coordinate clients from different time zones?
Outsourcing is worth it. There is nothing holding you back from working with an outsourcing vendor. Just imagine how much your company can grow by deploying a team of ninjas to help your own in-house team. You’ll be amazed at the powerful changes outsourcing can create in your company’s growth and productivity.
Contact Process Ninjas now and we will deliver our promise to help your business save, scale and streamline its processes!
Let us know how we can help down below!