Community Management

Community management is the all-too-often neglected cousin to support operations. Social media channels, forums, and even in-game communications are valuable platforms for your audience to interact with one another. Community managers are usually the first people to hear about rising issues regarding your product or service.

They act as the first line of support to your audience, facilitate healthy conversation among your most vocal demographics, and collect feedback that will provide valuable insights into how your company is perceived.

Moderation, social listening, sentiment analysis, and brand campaigns can all be rolled into this one service for your social media channels.

If you’re on social media, you are bound to encounter offensive content. Haters, scammers, and trolls can poison healthy conversations and detract from what you want to say online.

Social media moderation protects your brand by monitoring for and removing unsavory submissions. With 24/7 social media moderation, our ninjas can work to monitor for shocking content such as hate speech, violent imagery, or pornography. We can also monitor for spammers and scammers to make sure your social media pages are squeaky clean.

For any negative content about your brand, we respond to your users and escalate messages to ensure that you will quickly remedy a situation.

Do you have an active community? You should maximize the potential for feedback by paying attention to what they are saying. A lively online debate about product updates, upcoming releases, or company news can yield more valuable information than any focus group. We will conduct social listening on your communities to let you know what strikes a chord.

Our agents also perform sentiment analysis to identify the overall tone of user communications. We help you understand how your message is received. We go even further to listen to what people are saying to give you valuable feedback about what you’ve done, what you’re doing, and what direction you should take next

Brand campaigns are a great way to engage your audience by having them show how much they love your product. A successful brand campaign can generate tens of thousands of submissions from your community – from images, to videos to simple social media comments. Brand campaigns can be a great marketing opportunity, they can also be logistically challenging.

We will review each entry to ensure that inappropriate content such as nudity, gore, spam, hate speech, and off-brand submissions don’t reach your community’s eyes. We will follow your guidelines or you can adapt our generic moderation guidelines to fit your need