Customer Support
We'll look after your customers
Whether you have established Service Level Agreements (SLAs), knowledge-bases, and Quality Assurance (QA) processes or if you’re starting from scratch – we are happy to adapt to your needs or provide our expert guidance. We will help you build you processes from the ground up or improve on what you’ve got.
Our team is familiar with multiple CRM tools and capable of handling simple to complex workflows.
Ticket Support
Tickets can be emails, forms, or other methods of communication that agents manage through customer service software. We can ensure all tickets are resolved within your SLAs.
We will use any platform you are using to respond to tickets and our agents will operate under your instructions – we will craft our own messages to provide a personal touch or use scripted responses to maximize efficiency.
Our support ninjas are deployed in the darkness of the night or hidden in the shadows under the sun. Just let us know when you need us and provide support for your company.
Chat Support
All the fun of email support with the urgency of live communication! We can deploy our teams to follow scripted communication or conversational interaction based on the knowledge-bases available.
Don’t have a knowledge-base? We’ll work together to make one! We are happy to share our knowledge and experience to streamline your workflows.
Live chat can add another level of interaction with your community to provide quick turnarounds to urgent (and sometimes not-so-urgent) questions. One of the great things about chat support is that it has a human touch – meaningful communication that can boost customer satisfaction and strengthen your brand.
Voice Support
Sometimes the best way to get help is by speaking to someone.
Phone automation can only get you so far until a human being needs to jump on the line to communicate. That’s where we come in.
We will supplement your workforce to efficiently respond to voice inquiries. We work with you to maximize the effectiveness of your knowledge-bases to find quick resolutions to customer questions.
The Philippines is a top destination for outsourcing voice support. Our agents are fluent speakers that can communicate with neutral accents and a pleasing, professional tone that will make your customers feel at ease.
ICO and Token Sale Support
Today, nearly 1.7 billion adults live outside of the banking system, and blockchain technology can be the tech that brings these cash-based populations into the world of digital transactions.
A growing number of companies are starting to leverage the power of this technology – from utility tokens to cryptocurrencies.
The possibilities to use these decentralized systems are huge but the barrier to carve out a meaningful segment of the market is getting larger. Let us help you support your ICO or Token Sale to lend our experience to your team by helping spread the word about your vision, supporting your bounty campaigns, providing support for your communities, and communicating to interested investors.