Game Support

Video games are unique in the entertainment industry in that there’s significantly more audience involvement through the life cycle of a game. Gamers aren’t simply passive consumers of media – they’re community members, content creators, trendsetters, and even celebrities.

After developing a compelling game, providing excellent support is one of the most important things you can do to serve your community. Whether you are working on mobile, PC, console, or VR, we can help. We provide traditional support for ticket, chat, and voice interactions to deal with technical troubleshooting to billing and payment issues. We even provide social media, forum, and in-game support to help manage your communities.

Our support agents are gamers themselves – they understand the demeanor of their audience, the culture around gaming, and how to best help out when there are technical problems.

As soon as people begin playing your game, you’ll have a steady stream of inquiries coming from your players. We provide 24/7 coverage for all of the channels that you need – ticket, chat, voice, social, and in-game support.

No matter how well-developed a game is, there can be bugs that players can encounter. We will keep track of all known issues, investigate new bugs, and provide troubleshooting steps to players that need help. If we identify unexpected behavior in a game, we will report it to your team for further investigation.

If your game involves any type of payment like subscriptions, downloadable content, microtransactions, or any digital payments, we will help your players by answering any questions about their transactions.

Whether your game is in alpha, beta, or fully launched, you may want to have added support to ensure your game has enough people playing so your players have a good interaction.

AI can only get you so far if you want your users to have meaningful interactions in a game. We can deploy our agents to jump into your game and play with other users so they have a vibrant experience from the start.

If you have an online game that where a limited number of players have early-access, we will provide 24/7 coverage to ensure that they have someone to play with. We also deploy agents during game launches and tournaments to keep your players involved. If you need any in-game deployment, we are here to help.

Video games are a great way to connect with your friends, let off steam, and have fun. The competition from some games can inspire passion, and gamers are passionate people. Sometimes, community interactions can get too intense when there are no moderators to keep an eye on things.

Game management can protect your players and even add another layer of depth to your player experience to ensure that the people who play your game, enjoy your game.

We protect your communities against scammers, spammers, trolls, and hate speech through in-game management. We also go onto your forums and other social media channels to interact with other players and manage their expectations.

We provide in-game management as well as forum and social media moderation for your communities. Most importantly, we will deploy gamers to do it.